Hoops is looking for a highly motivated Implementation Specialist who is passionate about B2B SaaS and customer success. We want you to join our team headquartered on the Sunshine Coast and invest your time and effort daily into building strong relationships with our growing customer base.


We are actively expanding our team to keep up with demand in Australia, New Zealand and the USA for our business management SaaS product. The Implementation Specialist is someone who loves technology, has a systematic approach to training customers, and has a passion for awesome customer service!


Who We Are 


Hoops is a fast growing SaaS company in the manufacturing industry. We help screen printing, promotional products and embroidery businesses globally organise, manage and grow their business. 


Our product enables our customers to run their business processes and tasks on one platform easily. We continue to deliver the best features in the industry and integrate with platforms that help our customers achieve their growth goals. 


What You Will Be Doing 


  • Work directly with customers in the implementation of the Hoops software

  • Be the primary point of contact for customer communication within the first 3 months of onboarding

  • Be the secondary point of contact for the customer post-onboarding

  • Take the customer through a clear and logic process to ensure early engagement and excitement

  • Educate the customer on the Hoops platform

  • Use a sales-based approach to onboarding, to ensure our value is always central in communications

  • Build strong relationships with customers

  • Tracking customer engagement


What You Will Bring to The Team 


  • 1-3 years experience in B2B SaaS or similar software sales/service

  • Proven track record in helping customers achieve results with software

  • A proactive, self-starting approach to your work

  • A passion for helping customers

  • An enjoyment for software and technology products

  • Ability to effectively prioritize tasks and manage time

  • Fluency & excellent communication skills in English


What’s In It For You?


  • Chance to join a fast-growing global SaaS company 

  • Work in a high-growth market

  • Work with a fun team of passionate people

  • Travel opportunities

  • Work with a team of awesome people who celebrate successes and work through the hard stuff together 


Hoops is growing, fast! So we work in a fast-paced environment, we challenge each other and we grow every day. We also stop to smell the roses, celebrate and enjoy each other’s company. We value great work and great ideas. We like to surround ourselves with people who are motivated and confident yet humble and friendly. We get it done and we have fun. 


We are ready to hire immediately so we would love to hear from you. If you are interested in this role, please email careers@hoopscrm.com


Make running your business easy. Hoops is a platform that helps custom manufacturing businesses globally run their business more efficiently, save time and make their work life easier.

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